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I've completed the product registration and the online update, but the free content isn't appearing. > Inquiry

    I've completed the product registration and the online update, but the…

    PAGE INFORMATION

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    NAME 8e1f0828
    COMMENT 2 HIT 14,850 DATE 24-12-10 19:44

    CONTENT

    This post has been automatically translated.
    Just like before the update, there are only 5 items. I've completed product registration

    and the update, but the website keeps telling me to register the products.

    COMMENTS

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    8e1f0828 COMMENTS

    8e1f0828 DATE

    Auto-translated The company is slow to respond to comments... I guess there's nothing we can do about it (staff shortage?). I figured it out and fixed it on my own, but if you're experiencing the same issue, first set up your connection online (wireless or wired). Once the program launches, set the date and time to today's date and time, then delete the product registration here, re-register it, and reboot your device. To be honest, I’m not sure if it was the date and time settings that fixed it or if it was deleting and re-registering the product, but it did work.

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    최고관리자 COMMENTS IN COMMENTS

    최고관리자 DATE

    Auto-translated I’m truly sorry for the delayed response. It appears that this
    issue is not related to the date. I suspect that the database became corrupted during the product
    registration process, so I deleted the registered information and re-registered it, which seems to have resolved the issue. I’ll make sure to be more prompt
    in the future.