Re: Inquiry Regarding the SmartTarget Sensor
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Have you updated the software to the latest version?
If you've updated the software to the latest
version (ver. 2.7) but the sensor isn't being recognized, we recommend having it inspected.
Based on a search using your customer ID, there is no registered SMT. If you register the
product and perform an online update, you’ll also be able to download additional free content.
If you can enter sleep mode using the USB remote control and exit sleep mode without any issues, there should be no problem with its operation. However
, with the Air Mouse remote control products we previously sold, users were unable to enter sleep mode, just as you described.
Since we haven’t tested this method ourselves, we cannot guarantee that it will work without issues. Leaving the product on for extended
periods can strain the device, so we recommend turning it off and on again from time to time.
> >
>
When I first turn it on, it works fine, but if I leave it on for a while—such as when selecting the next game or reloading—the remote is recognized, but the game doesn’t detect the BB pellets I’m shooting at the screen.
> If I turn it off and on again, it works fine for a short while.
> >
When I check the sensors, sometimes all sensors show “OK,” sometimes only sensor 1 shows “OK,” and other times only sensors 2 and 4 show “OK”—errors come and go intermittently.
> I’m wondering if this is a sensor contact issue or a problem with the protective film.
> >
Also, when turning off the device, aside from completely powering it down using the physical switch on the back, I’m wondering if it’s okay to use the remote to issue a “shutdown” command and leave only the monitor turned off.
> >
---------------------------------
> I asked about this in my previous message, but can recognition issues occur even at low temperatures, not just when it’s hot? >
I’m currently using the product on my balcony, so the environment is similar to the outside temperature in winter
> >
Also, regarding powering the device, I’m using a USB dongle remote control, and when I turn it on or off with the remote, it seems like only the device’s screen turns off and on, just like turning a smartphone screen on and off
> When I turn it on, there’s a mechanical sound—or rather, an internal operating noise—that stops when the screen turns off, but when I turn it back on, it doesn’t display the boot screen
; instead, it shows the same screen that was displayed before it turned off. I’d like to ask
if it’s okay to leave it in this state when not in use. > > >
version (ver. 2.7) but the sensor isn't being recognized, we recommend having it inspected.
Based on a search using your customer ID, there is no registered SMT. If you register the
product and perform an online update, you’ll also be able to download additional free content.
If you can enter sleep mode using the USB remote control and exit sleep mode without any issues, there should be no problem with its operation. However
, with the Air Mouse remote control products we previously sold, users were unable to enter sleep mode, just as you described.
Since we haven’t tested this method ourselves, we cannot guarantee that it will work without issues. Leaving the product on for extended
periods can strain the device, so we recommend turning it off and on again from time to time.
> >
>
When I first turn it on, it works fine, but if I leave it on for a while—such as when selecting the next game or reloading—the remote is recognized, but the game doesn’t detect the BB pellets I’m shooting at the screen.
> If I turn it off and on again, it works fine for a short while.
> >
When I check the sensors, sometimes all sensors show “OK,” sometimes only sensor 1 shows “OK,” and other times only sensors 2 and 4 show “OK”—errors come and go intermittently.
> I’m wondering if this is a sensor contact issue or a problem with the protective film.
> >
Also, when turning off the device, aside from completely powering it down using the physical switch on the back, I’m wondering if it’s okay to use the remote to issue a “shutdown” command and leave only the monitor turned off.
> >
---------------------------------
> I asked about this in my previous message, but can recognition issues occur even at low temperatures, not just when it’s hot? >
I’m currently using the product on my balcony, so the environment is similar to the outside temperature in winter
> >
Also, regarding powering the device, I’m using a USB dongle remote control, and when I turn it on or off with the remote, it seems like only the device’s screen turns off and on, just like turning a smartphone screen on and off
> When I turn it on, there’s a mechanical sound—or rather, an internal operating noise—that stops when the screen turns off, but when I turn it back on, it doesn’t display the boot screen
; instead, it shows the same screen that was displayed before it turned off. I’d like to ask
if it’s okay to leave it in this state when not in use. > > >
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