KOR
Search

It doesn't work. > Inquiry

    It doesn't work.

    PAGE INFORMATION

    profile_image
    NAME 오양훈
    COMMENT 1 HIT 9,333 DATE 25-03-19 18:42

    CONTENT

    This post has been automatically translated.
    Currently, when I turn on the power, the GNP logo appears, but after a short while, a "No Signal" message pops up and nothing happens.

    Recently, I performed a factory reset to download a new program I’d purchased. After connecting to the internet via an Ethernet cable and booting up, no screen appeared. I waited for about

    5 hours, but there was still no response, so I forced a shutdown and turned it back on—only to find it in this state.

    I’d like to send it in for repair... and I’d appreciate it if you could also download and install the software I purchased while you’re working on it. The device’s

    serial number is already registered to this account.

    COMMENTS

    profile_image

    최고관리자 COMMENTS

    최고관리자 DATE

    Auto-translated Hello, Customer.  We apologize for the delay in responding
    .  If you submit a repair request to our customer service center based on what we discussed over
    the phone, we will process it as quickly as possible.  Thank
    you.