Re: Content Is Not Displaying After the Upgrade
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This post has been automatically translated.
This issue occurred because synchronization did not take place after product registration. Please log in to
the website, go to My Page > Product Registration, verify the serial number of the registered device again, and click the "Synchronize" button at the top of the pop-up window. This will ensure the serial number is successfully registered on the server. I provided this
information to you over the phone.
> >
>
Previously, after purchasing the product, I had to return it to headquarters due to a defective device upgrade. At that time, the item was damaged during shipping, so I had to return it again, and the company sent me additional content for free. Also, after purchasing content again, I was unable to perform a manual update, so I had the update installed by the headquarters.
> >
This time, after purchasing two more pieces of content and performing the upgrade, the newly purchased content isn’t showing up; the content I had previously purchased is gone; and even the content you updated for me for free has completely disappeared.
> >
Only one piece of content—the one that shoots Gunpowder Letters—was added. It really feels like a factory reset. I’ve tried upgrading from scratch and turning the device on and off, but the problem persists.
> Please look into this. T_T
> >
the website, go to My Page > Product Registration, verify the serial number of the registered device again, and click the "Synchronize" button at the top of the pop-up window. This will ensure the serial number is successfully registered on the server. I provided this
information to you over the phone.
> >
>
Previously, after purchasing the product, I had to return it to headquarters due to a defective device upgrade. At that time, the item was damaged during shipping, so I had to return it again, and the company sent me additional content for free. Also, after purchasing content again, I was unable to perform a manual update, so I had the update installed by the headquarters.
> >
This time, after purchasing two more pieces of content and performing the upgrade, the newly purchased content isn’t showing up; the content I had previously purchased is gone; and even the content you updated for me for free has completely disappeared.
> >
Only one piece of content—the one that shoots Gunpowder Letters—was added. It really feels like a factory reset. I’ve tried upgrading from scratch and turning the device on and off, but the problem persists.
> Please look into this. T_T
> >
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