Re: Inquiry Regarding Content
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Hello. This is Gunpower Co., Ltd.
We would like to provide detailed explanations regarding the two questions you raised
, as follows. 1
. Regarding GP Payments and Content Purchases The "GP" you currently
see in the app is a placeholder that appeared while we were implementing a new system as part of our launcher and app renewal project. As this is a transitional phase, we regret that a detailed explanation was omitted, causing confusion for our customers. We apologize for the inconvenience
, but in addition to topping up GP and making payments within the app, you can currently purchase content directly through our official online store, just as you would on a standard e-commerce site. We would appreciate it if you could use our official online store for the time being.
2. Regarding the Content Transfer and Management Menu This menu on
our website is a feature provided for customers who operate multiple SMT devices. Content
Transfer: This feature is necessary when you want to transfer purchased content from one SMT device you own to another.
Content Management: This feature allows you to see at a glance what content is currently stored on each of your SMT devices and which items are ready to play. As you
pointed out, the screen layout was indeed unfriendly and difficult for first-time users to understand.
Based on your valuable feedback, we will make adjustments and improvements in future updates to ensure that anyone can understand and use the service intuitively and easily. We apologize for the lack of clarity in our explanation
. If you have any further questions or encounter any difficulties while using the service, please feel free to contact our Customer Support Center at any time.
We’ll do our best to assist you as quickly and courteously as possible. Thank
you. >
>
>
When I look at content purchases in the app, the price is listed in GP, and it seems I have to buy GP to purchase the content. However, there’s no explanation about GP. What is GP? And why can’t I buy it with money like on a regular online store? When I log in to the website, there’s a “Move and Manage Content” menu, but why would I need to move content? There’s no explanation at all. It’s too confusing... >
>
, as follows. 1
. Regarding GP Payments and Content Purchases The "GP" you currently
see in the app is a placeholder that appeared while we were implementing a new system as part of our launcher and app renewal project. As this is a transitional phase, we regret that a detailed explanation was omitted, causing confusion for our customers. We apologize for the inconvenience
, but in addition to topping up GP and making payments within the app, you can currently purchase content directly through our official online store, just as you would on a standard e-commerce site. We would appreciate it if you could use our official online store for the time being.
2. Regarding the Content Transfer and Management Menu This menu on
our website is a feature provided for customers who operate multiple SMT devices. Content
Transfer: This feature is necessary when you want to transfer purchased content from one SMT device you own to another.
Content Management: This feature allows you to see at a glance what content is currently stored on each of your SMT devices and which items are ready to play. As you
pointed out, the screen layout was indeed unfriendly and difficult for first-time users to understand.
Based on your valuable feedback, we will make adjustments and improvements in future updates to ensure that anyone can understand and use the service intuitively and easily. We apologize for the lack of clarity in our explanation
. If you have any further questions or encounter any difficulties while using the service, please feel free to contact our Customer Support Center at any time.
We’ll do our best to assist you as quickly and courteously as possible. Thank
you. >
>
>
When I look at content purchases in the app, the price is listed in GP, and it seems I have to buy GP to purchase the content. However, there’s no explanation about GP. What is GP? And why can’t I buy it with money like on a regular online store? When I log in to the website, there’s a “Move and Manage Content” menu, but why would I need to move content? There’s no explanation at all. It’s too confusing... >
>
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