Re: I encountered an error where the device was not recognized while u…
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This post has been automatically translated.
Since we were unable to verify additional device environment information, we first identified and addressed the most likely cause of the issue you described.
Due to the structure of the Android
system, "location permission" is required when searching for Wi-Fi devices; however, we discovered that a notice regarding this requirement was missing from the app and have added it.
An update containing this fix is scheduled to be released shortly. Please update to the latest version from the app store, ensure that you have enabled location and nearby device permissions, and then try connecting again.
If the device list still does not appear after updating and granting permissions, please send the information below to our support email (service@gunpower.com) so we can identify the exact cause; our development team will promptly investigate the issue. [
Additional Information Requested]
1. Smartphone model, Android version, and One UI version (including whether you are using a beta version) 2
.
Status of app required permissions (Location, Nearby Devices) — whether they are enabled or not
(Last updated: September 28, 2026, 4:21 PM) >
>
>Hello, Customer. We sincerely apologize for the inconvenience you’ve experienced while using our product.
Based on the details of your inquiry and the fact that connection and control work normally on other devices, we believe it is highly likely that this is a conflict between the Galaxy S25 Edge device you are currently using and the app, rather than an issue with the ESSP device itself.
If you simply uninstall and reinstall the app on your smartphone, any remaining error data or corrupted permission settings may not be completely cleared and could be restored, causing the same issue to recur.
Although it may be a bit of a hassle, we recommend that you first try the “Completely Delete and Reset App Data” method described below.
[How to Completely Uninstall and Reinstall an App] 1
. Open the [Settings] app on your smartphone. 2
. Go to the [Applications] menu, find the app in the list, and select it. 3
. First, tap [Force Stop] at the bottom of the screen to completely stop the app.
4. Next, go to the [Storage] menu and tap both [Clear Data] and [Clear Cache] at the bottom. 5
. Return to the previous screen and tap [Uninstall] to completely remove the app.
6. Reinstall the app from the App Store and launch it. Additionally
, if you have recently updated your Galaxy device to the One UI 9 beta or the latest Android version, it’s possible that the device scan is being blocked due to compatibility issues between the new OS environment and our app.
If the device list still does not appear even after following the app reset instructions provided above, please include the Android and One UI versions of your current smartphone, along with any other specific details, and our development team will prioritize investigating the issue immediately after the holiday.
We sincerely apologize once again for any inconvenience this may have caused, and we will do our best to resolve the issue as quickly as possible once we return to work. Thank
you. >
>
>
I am using a Samsung Galaxy 25 Edge.
> >
It was working fine until just now, but suddenly the list of available devices isn’t appearing. >
>
After connecting to power and running a Wi-Fi scan in the app, the list of available devices should appear... >
But since the list isn’t showing up, I can’t use the app.
> I’ve restarted both my phone and the ESSP several times, and I’ve even uninstalled and reinstalled the app, but after searching, >
the list of devices still doesn’t appear...
> The Wi-Fi signal itself is being broadcast by the ESP, and I can even log in by entering the password “1234567,
” butit doesn’t appear in the list of available devices.
>
Should I send it to the service center?>
>
system, "location permission" is required when searching for Wi-Fi devices; however, we discovered that a notice regarding this requirement was missing from the app and have added it.
An update containing this fix is scheduled to be released shortly. Please update to the latest version from the app store, ensure that you have enabled location and nearby device permissions, and then try connecting again.
If the device list still does not appear after updating and granting permissions, please send the information below to our support email (service@gunpower.com) so we can identify the exact cause; our development team will promptly investigate the issue. [
Additional Information Requested]
1. Smartphone model, Android version, and One UI version (including whether you are using a beta version) 2
.
Status of app required permissions (Location, Nearby Devices) — whether they are enabled or not
(Last updated: September 28, 2026, 4:21 PM) >
>
>Hello, Customer. We sincerely apologize for the inconvenience you’ve experienced while using our product.
Based on the details of your inquiry and the fact that connection and control work normally on other devices, we believe it is highly likely that this is a conflict between the Galaxy S25 Edge device you are currently using and the app, rather than an issue with the ESSP device itself.
If you simply uninstall and reinstall the app on your smartphone, any remaining error data or corrupted permission settings may not be completely cleared and could be restored, causing the same issue to recur.
Although it may be a bit of a hassle, we recommend that you first try the “Completely Delete and Reset App Data” method described below.
[How to Completely Uninstall and Reinstall an App] 1
. Open the [Settings] app on your smartphone. 2
. Go to the [Applications] menu, find the app in the list, and select it. 3
. First, tap [Force Stop] at the bottom of the screen to completely stop the app.
4. Next, go to the [Storage] menu and tap both [Clear Data] and [Clear Cache] at the bottom. 5
. Return to the previous screen and tap [Uninstall] to completely remove the app.
6. Reinstall the app from the App Store and launch it. Additionally
, if you have recently updated your Galaxy device to the One UI 9 beta or the latest Android version, it’s possible that the device scan is being blocked due to compatibility issues between the new OS environment and our app.
If the device list still does not appear even after following the app reset instructions provided above, please include the Android and One UI versions of your current smartphone, along with any other specific details, and our development team will prioritize investigating the issue immediately after the holiday.
We sincerely apologize once again for any inconvenience this may have caused, and we will do our best to resolve the issue as quickly as possible once we return to work. Thank
you. >
>
>
I am using a Samsung Galaxy 25 Edge.
> >
It was working fine until just now, but suddenly the list of available devices isn’t appearing. >
>
After connecting to power and running a Wi-Fi scan in the app, the list of available devices should appear... >
But since the list isn’t showing up, I can’t use the app.
> I’ve restarted both my phone and the ESSP several times, and I’ve even uninstalled and reinstalled the app, but after searching, >
the list of devices still doesn’t appear...
> The Wi-Fi signal itself is being broadcast by the ESP, and I can even log in by entering the password “1234567,
” butit doesn’t appear in the list of available devices.
>
Should I send it to the service center?>
>
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