Re: Inquiry Regarding a Content Upload Error.
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This post has been automatically translated.
Hello, this is GunPower.
First
, we apologize for the inconvenience. We will immediately process refunds for the PUZZLE I and FLY HUNTING content you purchased while not logged
in.
Additionally, we will take your advice regarding attempts to purchase content without logging in into consideration and implement changes accordingly in the future. Thank
you. >
>
>
Hello.
> >
On Wednesday, September 22, 2021, at 4:03 PM, I purchased the PUZZLE I and FLY HUNTING content without logging in. >
Order Number: 2021092216021895
> >
When I added the above two items to my cart without logging in, there was no “Select Device” option, so
> the payment was completed without being linked to a device, and naturally, they weren’t added when I updated my device.
> >
After spending quite some time investigating and repeatedly restarting the app, I realized that the issue stemmed from making the purchase without selecting a device.
> Since it was a holiday and I couldn’t reach customer support, I logged in properly and repurchased the same two items after selecting a device. Therefore,
> I request that you cancel (refund) the payment made at 16:03 on the same day, which was processed without selecting a device. (Currently in “Deposited” status)
> * Repurchase details: September 22, 2021, 4:41 PM (Wed) Order No.: 2021092216403819
>
> Additionally, to prevent issues like this in the future, I suggest either restricting the ability to add content to the cart without logging in, or
ensuring that items added to the cart while not logged in are not synced after logging in. >
Thank you. >
>
, we apologize for the inconvenience. We will immediately process refunds for the PUZZLE I and FLY HUNTING content you purchased while not logged
in.
Additionally, we will take your advice regarding attempts to purchase content without logging in into consideration and implement changes accordingly in the future. Thank
you. >
>
>
Hello.
> >
On Wednesday, September 22, 2021, at 4:03 PM, I purchased the PUZZLE I and FLY HUNTING content without logging in. >
Order Number: 2021092216021895
> >
When I added the above two items to my cart without logging in, there was no “Select Device” option, so
> the payment was completed without being linked to a device, and naturally, they weren’t added when I updated my device.
> >
After spending quite some time investigating and repeatedly restarting the app, I realized that the issue stemmed from making the purchase without selecting a device.
> Since it was a holiday and I couldn’t reach customer support, I logged in properly and repurchased the same two items after selecting a device. Therefore,
> I request that you cancel (refund) the payment made at 16:03 on the same day, which was processed without selecting a device. (Currently in “Deposited” status)
> * Repurchase details: September 22, 2021, 4:41 PM (Wed) Order No.: 2021092216403819
>
> Additionally, to prevent issues like this in the future, I suggest either restricting the ability to add content to the cart without logging in, or
ensuring that items added to the cart while not logged in are not synced after logging in. >
Thank you. >
>
- PREV컨텐츠 등록오류 문의입니다. 21.09.22
- NEXTError with Purchased Content 21.09.16
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